The warranty, in plain terms
2 years
Limited workmanship and systems warranty.
10 years
Major structural warranty.
3 business days
A representative reaches out within 3 business days of every request.
Update on Warranty Requests:
We are now using a new program to manage warranty requests called BuilderTrend. Depending on when you bought your home determines how you should submit a warranty request.
How to Submit a Warranty Request
I never received an email about BuilderTrend:
If you closed on your home and were NEVER sent an email about BuilderTrend, please submit a warranty request using the button below. Click the button below to fill out a warranty request form.
Alta's Warranty FormI set up my BuilderTrend account:
Only click this link if you received a link about BuilderTrend after you closed on your house, and have already created your own login credentials for BuilderTrend. Click the button below to log into BuilderTrend.
BuilderTrend LoginI have the email, but haven't set anything up:
If you closed on your home and were sent an email about BuilderTrend but never created your login credentials, please do so now before attempting to submit a warranty request. Click the button below to learn how to set up your account.
How to LoginWarranty Files
| File Name | Description | Size |
|---|---|---|
| Warranty Service Request Form | This downloadable file features our Service Request Form | 434 KB |
| Common Items Not Covered Under Warranty | This downloadable file informs on exactly which common items are not covered under Alta Homes' warranty. | 87 KB |
| Two-Year Limited Warranty & Ten-Year Major Structural Warranty | This downloadable file contains all of Alta Homes' warranty information. | 14.6 MB |
| Powerpoint: How to Submit a Warranty Request with BuilderTrend | This downloadable file contains instructions on how to use BuilderTrend. | 26.7 MB |
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We'll be in touch soon!
After filling out a warranty request, an Alta Homes representative will reach out to you within 3 business days. Service requests are scheduled Monday through Friday from 8:00 am to 5:00 pm.